Latest posts
Jun 15, 2026
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5 min read
Zendesk Lands Its Largest Contact Center Win Yet, Builds CCaaS Momentum
Jun 10, 2026
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4 min read
Sprinklr Launches LLM Insights to Systematically Improve Brand AI Visibility
Jun 09, 2026
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5 min read
Salesforce Extends Its CRM Market Lead, Oracle Now Its Closest Competitor
Jun 08, 2026
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29 min read
11 Voice of the Customer Solutions & What Differentiates Them in 2026
Jun 04, 2026
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4 min read
Genesys Poised to Become First Tech Provider to Top $3 Billion in CCaaS ARR
Jun 04, 2026
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4 min read
Sprinklr Secures the Largest Software Deal In Its History
Jun 02, 2026
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6 min read
Cisco Announces a Unified WEM Suite to Manage Human and AI Contact Center Agents
Jun 02, 2026
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6 min read
Centrical Raises $39 Million to Become the Performance Intelligence OS for Frontline Teams
May 28, 2026
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5 min read
Salesforce Introduces Agenforce Coworker to “Replace” Salesforce Search
May 28, 2026
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21 min read
