Latest posts

Jun 15, 2026
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5 min read
Zendesk Lands Its Largest Contact Center Win Yet, Builds CCaaS Momentum

Jun 10, 2026
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4 min read
Sprinklr Launches LLM Insights to Systematically Improve Brand AI Visibility

Jun 09, 2026
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5 min read
Salesforce Extends Its CRM Market Lead, Oracle Now Its Closest Competitor

Jun 08, 2026
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29 min read
11 Voice of the Customer Solutions & What Differentiates Them in 2026

Jun 04, 2026
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4 min read
Genesys Poised to Become First Tech Provider to Top $3 Billion in CCaaS ARR

Jun 04, 2026
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4 min read
Sprinklr Secures the Largest Software Deal In Its History


Jun 02, 2026
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6 min read
Cisco Announces a Unified WEM Suite to Manage Human and AI Contact Center Agents

Jun 02, 2026
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6 min read
Centrical Raises $39 Million to Become the Performance Intelligence OS for Frontline Teams

May 28, 2026
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5 min read
Salesforce Introduces Agenforce Coworker to “Replace” Salesforce Search

May 28, 2026
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21 min read



