Latest CX News
Stay updated with the latest in customer experience.
Katherine Stone
·
Jun 15, 2026
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4 min read
Salesforce to Acquire Fin (Formerly Intercom) for $3.6B
Today, Salesforce (NYSE: CRM) signed an agreement to acquire Fin (formerly Intercom) for roughly $3.6 billion, with an expected Q4 FY 2027 closure. Salesforce Chair and CEO Marc Benioff said...
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Charlie Mitchell
·
Jun 15, 2026
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5 min read
Zendesk Lands Its Largest Contact Center Win Yet, Builds CCaaS Momentum
Katherine Stone
·
Jun 11, 2026
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10 min read
This Week In CX: NiCE Goes Agentic At The Core, 8x8 Reaches The Frontline, Twilio Localizes SMS, Cresta Launches Conductor
Katherine Stone
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Jun 10, 2026
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8 min read
Invoca Report: 7 Rules for AI Interactions With Customers
Charlie Mitchell
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Jun 10, 2026
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4 min read
Sprinklr Launches LLM Insights to Systematically Improve Brand AI Visibility
Katherine Stone
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Jun 09, 2026
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7 min read
NiCE World 2026: Agentic AI, Workforce Empowerment Suite, NiCE Labs
Charlie Mitchell
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Jun 09, 2026
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5 min read
Salesforce Extends Its CRM Market Lead, Oracle Now Its Closest Competitor
Charlie Mitchell
·
Jun 04, 2026
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4 min read
Genesys Poised to Become First Tech Provider to Top $3 Billion in CCaaS ARR
Charlie Mitchell
·
Jun 04, 2026
·
4 min read
