Latest CX News
Stay updated with the latest in customer experience.
Katherine Stone
·
Apr 06, 2026
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3 min read
Five9 Welcomes Jay Lee as Chief Marketing and Growth Officer
On April 6, Intelligent CX provider Five9 announced Jay Lee as Chief Marketing and Growth Officer, effective immediately. Lee brings over 20 years of experience to the new position, spanning...
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Charlie Mitchell
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Apr 03, 2026
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4 min read
HubSpot Launches a New TikTok Integration with CRM-Powered Targeting
Charlie Mitchell
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Apr 01, 2026
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4 min read
Microsoft Debuts Service Agent, Positions Copilot as the New UI for Customer Support Work
Charlie Mitchell
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Mar 31, 2026
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4 min read
Salesforce Announces Slack for Salesforce & Agentforce
Katherine Stone
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Mar 31, 2026
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4 min read
CreatorIQ and Sprinklr Partner to Unify Creator, Paid, and Organic Social Performance
Charlie Mitchell
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Mar 26, 2026
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5 min read
Genesys Tops $2.5 Billion in CCaaS ARR, a Market First
Charlie Mitchell
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Mar 25, 2026
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5 min read
Cisco Lays Out Its Framework for a “Truly Agentic” Contact Center
Charlie Mitchell
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Mar 24, 2026
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6 min read
Chipotle’s Customer Service AI Agent Goes Off the Rails, Follows Incidents at Amazon & Woolworths
Katherine Stone
·
Mar 24, 2026
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7 min read
