Blog & Insights for CX Leaders

Expert-backed insights and resources on everything you need to manage and grow your business, customer experience stack, and strategy.

11 Voice of the Customer Solutions & What Differentiates Them in 2026

Charlie Mitchell

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Jun 08, 2026

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29 min read

11 Voice of the Customer Solutions & What Differentiates Them in 2026

Revenue growth in the voice of the customer (VoC) solutions market has averaged between 15% and 25% annually over the past decade.That's according to 2026 Gartner research, with the firm...

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Machine Customers and the Future of Customer Service

Charlie Mitchell

·

May 28, 2026

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21 min read

Machine Customers and the Future of Customer Service