Video Library + CX Breakdowns
Watch CX Foundation’s video library featuring expert breakdowns, bold commentary, and data-driven analysis on customer experience, contact centers, and CX tech.
Katherine Stone
·
Jun 15, 2026
·
25 min
8x8 CEO Sam Wilson on AI, Unified Communications, and CX
Katherine Stone interviews 8x8 CEO Sam Wilson about unified communications, AI-powered customer experience, usage-based pricing, real-time translation, and the future of voice infrastructure.
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Katherine Stone
·
Jun 01, 2026
·
3 min
Why Customers Are Losing Loyalty Faster Than Companies Realize
Katherine Stone
·
May 28, 2026
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10 min
Why AI Is Breaking the Traditional Workforce Pyramid
Charlie Mitchell
·
May 18, 2026
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31 min
Crescendo AI CEO Matt Price on Building AI-Native Customer Service
Katherine Stone
·
May 13, 2026
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75 min
Retell AI CEO Bing Wu on Building Enterprise Voice AI
Katherine Stone
·
May 13, 2026
·
8 min
What is AI Washing? The Truth About AI-Related Layoffs
Katherine Stone
·
May 13, 2026
·
27 min
